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As the mother of a high school student, I can’t think of any scenario more terrifying than knowing my child was in danger, with no one to call for help. Any caring person recognizes the need to protect children against threats to physical health. Unfortunately, Americans aren’t as attentive to children’s mental health needs. Every year, millions of children and teenagers in the United States find themselves stuck in vulnerable situations because they have no support through a mental health … Continue reading “Children of color face an invisible threat. Here’s how we can support them.”

A year ago, we expected the financial impact of the COVID-19 pandemic to increase during 2021 compared to the previous year. And that was before the arrival of the delta and omicron variants of the virus. COVID-19 is indeed a global pandemic, but it’s also local. Last year, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) saw eight of the highest months of medical claims in the company’s history. Claims and medical expenses reached an all-time high … Continue reading “Record-High Claims in 2021 Reflect COVID-19’s Impact on North Carolina”

Health is greater than our medical needs. It happens where we live, work and play. That is why Blue Cross and Blue Shield of North Carolina (Blue Cross NC) invests so heavily in helping our members and communities address the socioeconomic, environmental and behavioral factors that play an outsized role in shaping our health and well-being. As a heath care organization, we are committed to serving populations with the highest needs and at the greatest risk. For example, many of … Continue reading ““Each child is a vast reservoir of potential”- An Interview with Dr. Jacqueline McKnight on Foster Care in North Carolina”

If you need more evidence that substance use has a long-lasting and far-reaching impact, consider this heartbreaking data: The ongoing escalation of opioid use is driving a surge in children and youth entering foster care systems across the nation. Even before COVID-19 upended global health, North Carolina’s foster care system was already experiencing “record levels of need” driven largely by opioid use. During the 2017-18 fiscal year, parental substance abuse was the primary reason children were removed from the household … Continue reading “Substance Use is Driving Children into Foster Care. Here’s What We Can Do About It.”

It’s a story we hear all too often from our members. You visit an emergency room or need medical care that involves services like anesthesia or an x-ray. You pay what you owe for the visit and a few weeks later, a bill arrives in the mail that you weren’t expecting. You open it and find a separate charge from a specialist group for hundreds or even thousands of dollars. The questions naturally start from there – What is this? Didn’t I pay for this already? Am I being charged again? Why is … Continue reading “It’s Time to End Surprise Billing and Unfair Pricing”