Author Admin Posted on May 19, 2022December 26, 2022Categories LIFE AT BLUE CROSS NC   Leave a comment on Blue Cross NC nurse saves a life over the phone

Blue Cross NC nurse saves a life over the phone

For Cheryl Propst, nursing is personal. Years ago, Cheryl’s grandson was born deaf. When he was not quite three years old, he received cochlear implants, which are a type of hearing aid that has internal and external parts. The procedure went well, and he seemed to be doing fine. One day while playing with a cousin at his other grandparents’ house, he passed out. At first everyone thought he was just playing a silly toddler game. But when they realized … Continue reading “Blue Cross NC nurse saves a life over the phone”

Author Admin Posted on May 3, 2022December 26, 2022Categories INSURANCE EDUCATION   Leave a comment on Caring beyond the chat window

Caring beyond the chat window

“I need an advocate.” The chat window blinked open on Cindy Evers’ screen. She’s a Customer Service Advocate at Blue Cross and Blue Shield of North Carolina (Blue Cross NC), working from home in Bladen County in Eastern North Carolina. “Advocate” is her title, of course, but rarely had she seen the word written with such urgency. The member in the chat window had spent hours on the phone, waiting to speak with anyone who could help explain why her … Continue reading “Caring beyond the chat window”